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Important news about CitizEn Energy

Important news about CitizEn Energy

Last updated - 5 Oct 2020

Nottingham City Council has announced that they are selling their energy company, Robin Hood Energy, to British Gas.

As the supply license partner for own ethical energy brand, CitizEn Energy, we’re not able to operate without them and our customers will also be transferred to British Gas under their brand.

Robin Hood Energy was appointed by Southampton City Council to be the service provider for CitizEn Energy as they shared our values – being a green provider that was set up with the simple aim of tackling fuel poverty and giving back to the local community.

I’m a customer – how will this impact me?

Firstly, we would like to thank you for supporting CitizEn Energy. Our number one priority in all of this is our customers and making you aware of the options available to you.

British Gas should have been in touch with you to ask for your consent to join them. They will outline your new tariff and prices which will be at least as good as you are paying today.

We want to reassure any customers that you are not at risk of losing your energy supply and your service will be uninterrupted.

You can also find FAQs on the Robin Hood Energy website.

You can visit energy switching sites such as Citizen's Advice to check you are on the most competitive deal. If you, or someone you know, is struggling with switching please contact citizenenergy@southampton.gov.uk